Alarm Monitoring: Naskam Makes Bold Move

NASKAM Security: Reinventing Alarm Monitoring with Bold ManitouCS

Founded in 1986 by Maks Maksan, NASKAM Security is a boutique electronic security business on Queensland’s Sunshine Coast. By integrating Grade 1A monitoring with security solutions, NASKAM has consistently adapted to industry changes, ensuring its services remain relevant and competitive.

Challenges in the Market

Traditional alarm monitoring faces increasing challenges, including the decline of PSTN, rising self-monitored systems, and competition from telcos. According to General Manager Chad Wright, customers now expect greater engagement, automation, and mobile connectivity in their security systems.

“We're selling the interface, not just the system,” says Wright. “Customers want automation, video verification, and interactive control.”

Future-Proofing with Bold ManitouCS

To stay ahead, NASKAM implemented Bold Technologies’ ManitouCS, an advanced monitoring platform that offers:

• Seamless Video Integration – Supports live monitoring with IndigoVision and video verification for commercial and government clients.
• UniversalConnector – Integrates diverse inputs like SMS, GPRS, GPS, and TCP into a unified system.
• Advanced Automation – Reduces operator workload by filtering events, ensuring only critical incidents require human intervention.
• Customer & Bureau Services – Provides installers and end-users with app-based control, remote access, and self-service tools.
• Local Support & Training – Strong collaboration with Bold and local distributor SCSI ensures operational efficiency.

Smooth Transition & Operational Gains

The migration to ManitouCS was carefully executed, with both systems running simultaneously to ensure stability. Operators report a faster, more intuitive workflow, improving response times and reducing errors.

According to Maksan, this was more than an upgrade. “ManitouCS is now our standard, delivering cutting-edge functionality while increasing efficiency.”

By embracing Bold ManitouCS, NASKAM Security has future-proofed its operations, offering smarter, more automated security solutions tailored to modern market demands.